Return Process
At DJO, our return policy is congruent with industry standards, with some products enjoying extended guarantees. Our custom-made Defiance brace comes with a limited lifetime warranty, while other rigid braces carry a one-year warranty.
Our products have a limited warranty from the date of purchase (see table below) against defects in materials and workmanship. Normal wear and tear during the usage of a product is not considered a defect.
Before returning or exchanging any product, please call Customer Care +44 1483 459 659 for a Return Authorization Number. They will assist you with product specific return policies. Non-warranty returns will be accepted within 90 days from date of purchase and will be subject to a 15% restocking fee.
| Defiance (Frame and Hinge) Associated soft goods* | Life Time 6 months |
| Rigid Bracing Armor, Legend and 4TITUDE Associated soft goods* |
12 months 6 months |
| Neoprene/Drytex | 6 months |
| Soft goods (elastic) | 6 months
|
| Walkers | 6 months |
| Post-op bracing (immobilizers/slings/splints) | 3 months |
| Post-op bracing | 6 months |
| Cold Therapy | 3 months |
* Soft goods accessories for rigid and functional bracing requested beyond the 6 month warranty will be sold separately.
